Authentication
Login
4.1.1 User does not exist.
Issue: When attempting to login to the platform with username and password, the following error is received: “User does not exist.”
Resolution: Please make sure that you entered the username correctly. Please register as a user in the platform if you haven’t done that by now.
Cause: Typically, the error indicates that the username does not match with an existing user in the system.
Forgot Password
4.2.1 Error
Issue: When the user is trying to submit a username or email ID in the forgot password section and an error is received
Resolution: Please make sure that you have entered the username correctly. Please register as a user in the platform if you haven’t done that by now.
Cause: Typically, the error indicates that the username does not match with an existing user in the system.
Registration Page
4.3.1 Registration Error
Issue: When the user is trying to register using the registration page and an error is received.
Resolution: Please make sure that you entered the username correctly. Please register as a user in the platform if you haven’t done that by now.
Cause: When the username or the email ID is already registered to ADC.
4.3.2 Registration Error
Issue: When the user is trying to register using the registration page and an error is received.
Resolution: Please make sure that you enter an email ID of a valid domain.
Cause: When the email ID is not of a domain that is registered to ADC.
4.3.3 User creation failed
Issue: When the user is trying to register using the registration page and an error is received.
Resolution: Please try again after some time.
Cause: When the back-end system encounters an error or an outage.