Global Errors
Global Errors
4.0.1 Session Error
Issue: When the user is using ADC and the following error is received.
Resolution: Logging in again would fix the issue.
Cause: When the session for a logged in user has ended.
4.0.2 Access Denied
Issue: When the user is trying to access a page in ADC and an error is received.
Resolution: Please request the system administrator for access to the particular page or if the user has multiple roles try switching roles to check if his other roles have access
Cause: When the user role doesn’t have permission to access the page.
4.0.3 Error loading content
Issue: When the user is trying to access a page in ADC and an error is received.
Resolution: Please check your network connections and try again after some time.
Cause: When either there is a backend outage or if there is a network issue at the User’s end and the API calls fail.
4.0.4 Endpoint request timeout
Issue: When the user is trying to access any page in Amorphic and an error is received and admins received an email stating "Squid Proxy is not working as expected"
Resolution: AWS Admin can connect with Amorphic support team and follow below steps to fix the issue:
- Login to AWS Console -> Amorphic deployed region.
- EC2 -> AutoScalingGroup -> Look for AutoScalingGroup starts with
<ProjectShortName>-<Environment>-infra-stack-rProxiesResourceStack-* - Select the ASG -> InstanceManagement.
- Select the EC2 instance -> Actions -> Detach
Note: Above steps will detach the current faulty Squid Proxy EC2 server from the Autoscaling group, and immediately ASG will create a new server to meet the desired capacity. Resolution time <3 mins.
Cause: Squid Proxy server having issues and failed to serve Amorphic requests.